Easy Reporting, Quick Response

Smart Incident Management System

When defects go unaddressed, they can hinder productivity and efficiency. That's why having a streamlined incident management process is crucial: With the Thing-it app, all users can swiftly report issues directly from their devices. We've condensed the process into a few easy taps, turning a potential headache into a simple task. Choose a streamlined approach to incident management and put resolution on the fast track.

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Mobile Workflows

Your Incident Management Tool

Digital incident reporting

Whether it's a defect, request, or complaint, tenants and guests can simply report issues directly from their phones. The Thing-it app automatically pinpoints their location. Want to provide additional information for the admin team? Simply snap a photo, attach it to the ticket, and submit it.

Efficient resolutions

When an incident occurs, there's no time to lose. With Thing-it, staff members receive work items on their phones or tablets. They are guided straight to the incident's location, and provided with all the essential data they need. No confusion, just streamlined problem-solving at its best!

Simplified processes

Efficiency thrives on simplicity. With our digital incident management feature, there's no need for emails, forms, or hotlines. Users just point, click, submit, and your admin team knows what to do. All data can be accessed and analyzed later through the Thing-it dashboard.

Incident Reports and Approval Requests

Read how to provide a homogenous, easy-to-use front-end to all employee and tenant processes.

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Full BPMN Process Modeling

Tailor-made solutions are key to effective incident management. With Thing-it's BPMN (Business Process and Model) process modeler, you get exactly that. Customize your Incident Management Processes to fit your unique needs, ensuring that work is efficiently dispatched to the relevant users, roles, and organizations. Need to pass details to other systems like CAFM or ERP for further processing or billing? No problem! With Thing-it, you're in control, orchestrating every detail to work just the way you want it.